Return Policy

All sales are considered final and goods sold are not refundable unless an item has been grossly misrepresented. 

Photo representation

As different monitors will display colors different, please note that the colours shown on your screen may vary slightly. However, our photos will try to reflect as exact a representation of the item as possible. Should there be any gross misrepresentation, please feel free to contact us at shupgshop@gmail.com.

Measurements Chart 

All measurements are taken with the item laid flat. Please double the number provided to get the approximate circumference measurements. Alternatively, you can take a piece of your own jewellery, lay it flat, measure it and make a comparison. 

Shipping & Delivery 

Shipping days: Tuesday and Friday.

We ship all our packages via registered mail. A tracking number will be provided when we ship your items and you will be able to track the item. Should you require additional insurance, please do let us know beforehand and we can advise or provide alternative shipping options. 

Please select the accurate shipping option during checkout to enjoy a reduced combined shipping rate for multiple items.

Should you have any queries regarding which shipping option to select, or have mistakenly selected the wrong shipping options, please email us for clarification and rectification. 

Local delivery within Singapore will take between 2-4 working days. 

International delivery usually takes between 8 - 16 days depending on the region and customs clearance. 

Shupgshop.com and Shupg.com is not responsible for items once they have been shipped. Any issues with loss of items will have to be reported to the relevant transportation and postal authorities. 

Please feel free to email us with your enquiries: shupgshop@gmail.com

Payment 

All purchases made at Shupgshop.com can be paid using a Paypal account or using a credit/debit card via Paypal. 

For Singaporean/Singapore-based customers who wish to make payment via direct bank transfer/ATM transfer, please do email us before proceeding with your transfer. Should you wish to select this payment method, please do understand that there is a risk that the item may be purchased between the time your email is sent and the time we process your request. Upon receipt of your email and confirmation of the item availability, we will reserve the item for up to 24 hours and send you an email requesting the bank transfer to be made. After the 24-hour reservation period, the item will be released for purchase in the store.